| Why is it there is only 1 year of warranty provided? |
| My product doesn't function any more, what now? |
| Can I change an ordered product for another one? |
| How can I make sure may pc will be assembled and/or configured? |
| Why haven't I got a confirmation mail of my order? |
| Where can I check when my products come on stock? |
| My product isn't on stock and not ordered yet, how long does it gonna take before it is deliverable again? |
| What does the blue price mean? |
| The product isn't in your shop, can I still order it? |
| How lang does it take for a computer to be ready when it has to be assembled and configured? |
| Can I stop at a collecting point to get something I need? |
| Why do I have to pay in advance, the product isn't on stock? |
| I'm not totally sure from my choosen products, can I ask for your help? |
| I didn't receive an invoice of my order. |
| What are the opening hours of the collecting point? |
| What is the meaning of the colored boxes on the product listing underneath stock? |
| Is it possible to test or to have a look at my order in the collecting point? |
| Are the delivery times also applicable if I come collect my order? |
| Are the stock values realtime? |
| Can there be products reserved for me? |
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| Why is it there is only 1 year of warranty provided? |
The warranty period marked on our website is the commercial warranty, this means the warranty given by the manufacturer. The legal period is minimum 2 years.
You can also read this in our warranty conditions here.
eg. 1 year collect & return, the manufacturer will come and get your malfunctioning product and
return it, after this year you have to send it back to Power4Pc. |
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| My product doesn't function any more, what now? |
| You can find more info via this link |
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| Can I change an ordered product for another one? |
Yes, you can change your product in 2 cases:
1) when the product isn't in stock by a product that is in stock;
2) or if the order isn't already processed
Attention, this is between the customer and Power4Pc, there are products that aren't possible to exchange, Power4Pc always has the final decision. |
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| How can I make sure may pc will be assembled and/or configured? |
| Under the category Accessories you will find a product called Assembling and Configuration. With this service you can also get a free hardware troubleshooting service during the legal warranty period. |
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| Why haven't I got a confirmation mail of my order? |
| If you use a Hotmail emailaddress, it is possible our mails get in your junkmail, check this first.
You can also read our messages after you have logged on under the specific order. |
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| Where can I check when my products come on stock? |
| On the product info page, under the product name. These are estimated dates and can change at any moment. |
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| My product isn't on stock and not ordered yet, how long does it gonna take before it is deliverable again? |
| Standard delivertime +/- 2 weeks, mostly it is quicker. Yet an exact time isn't guaranteed, this depents on the manufacturer and availability of the product. |
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| What does the blue price mean? |
| These are the products that are on promotion. |
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| The product isn't in your shop, can I still order it? |
| Because it is unpossible to put all deliverable products in to our shop, it can be there are products possible to order but not in the shop. Just send us an email so you will know it right away. |
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| How lang does it take for a computer to be ready when it has to be assembled and configured? |
| Standard time is +/-5 days. Mostly it is quicker. |
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| Can I stop at a collecting point to get something I need? |
| No, our collecting point are only accesable after an appointment. Because they have no stock. |
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| Why do I have to pay in advance, the product isn't on stock? |
| When we receive your payment, we will reserve the items from our incoming stock. Sometimes it is possible
the products are sold out before they get on stock when you don't reserve. |
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| I'm not totally sure from my choosen products, can I ask for your help? |
| When you have a questions you can ask us, we will do anything to answer you as goood as possible. |
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| I didn't receive an invoice of my order. |
| This is complete normal, you can print your invoice yourself after you have logged in, under your account. The invoice will be available as from we have received your payment. |
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| What are the opening hours of the collecting point? |
| Our collecting point doesn't have specific opening hours, the general rule is during the week from 17h untill 20h and in the weekend on saturday morning. Attention, always and only after an appointment. |
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| What is the meaning of the colored boxes on the product listing underneath stock? |
Green: Immediate deliverable, after placing an order and making an appointment this product can be picked up immediate at the pickup-point where this product is on stock. (this you can find on the product infopage).
Orange: Quickly deliverable, this product wil be shipped whithin 2-5 working days. This period is also applicable when you would like to pickup this product at our pickup point.
Red: Not on stock. This product is not on stock but still deliverable. The deliveryperiod for these products are productrelated and can be found on the product infopage our you can send us an email. |
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| Is it possible to test or to have a look at my order in the collecting point? |
| No, at the collecting point it's only possible to collect your order. There is nothing foreseen to try or to have a look before you order. |
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| Are the delivery times also applicable if I come collect my order? |
| Yes, if you place an order and choose collect, the delivery time will also be applicable. Unless on the product info page is marked as directly deliverable, then you order will be available after making an appointment. |
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| Are the stock values realtime? |
| No they are not, but our stock gets updated a couple of times a day. |
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| Can there be products reserved for me? |
| Somethimes it is possible, but only after the payment is received. If the product gets out of stock, you will have to wait until it comes back on stock. |
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